Report it from the app
Open Settings › Support › Report a problem. Your version, macOS and the app’s log go with it, so we can see what happened without a round of questions. It is the fastest way to get a bug fixed.
Support
How can we help?
Pick whichever way suits you. For anything that went wrong in the app, reporting it from the app gets it fixed fastest.
Email us
Billing, invoices, licences, or anything the app cannot send: support@stockimg.ai. If it is about the app, include the support code from Settings › Support.
Your licence
Moving to a new Mac? Release the old one at sideos.ai/licence. Lost your key? Have it emailed to you again.
Before you write
- A shortcut does nothing
- Open Settings › Permissions. sideOS needs Accessibility, Microphone and Speech Recognition; a missing one is shown there and can be granted from the same page.
- It will not install or open
- sideOS needs a Mac with Apple Silicon and macOS 14 or later. Intel Macs are not supported.
- “This licence is already active on another Mac”
- Choose Move to this Mac, or release the old Mac at sideos.ai/licence. The licence frees up straight away.
- The agent cannot reach the model
- Check your API key under Settings › AI, and that your account with that provider has credit.
- Stuck on an old version
- Download the current version and install it over the top. Your settings stay, and your permissions remain granted.
More answers in the FAQ. What the app sends, and how to have it deleted, is in the privacy policy.